These SMS Terms & Conditions ("SMS Terms") govern text message communications provided by Kentford Insurance group Inc ("Agency," "we," "us," or "our").

By opting in to an SMS messaging program offered by our Agency, you agree to receive text messages in accordance with the consent provided at enrollment and these SMS Terms.
 

1. SMS Program Description

Our Agency offers text messaging to communicate with customers, prospective customers, and business partners regarding insurance-related services.

Depending on the program you enroll in, messages may include:

• Insurance quote requests and application updates

• Policy information, renewals, and servicing notifications

• Requests for documents or additional information

• Appointment confirmations and reminders

• Certificates of insurance and policy change notifications

• Customer support and responses to inquiries

• Insurance products, services, and promotional offers, where separately authorized

Message content may vary depending on your relationship with our Agency and the permissions you provide.
 

2. Consent to Receive Text Messages

By providing your mobile telephone number and affirmatively opting in to an applicable SMS program, you authorize [Agency Legal Name] to send text messages to that number consistent with your consent.

Messages may be delivered using automated technology where permitted by law and authorized by your consent.

Consent to receive marketing or promotional text messages is voluntary and is not required as a condition of purchasing insurance or receiving services.

Providing a telephone number in a quote request or contact form does not, by itself, constitute consent to receive automated marketing text messages.

You represent that you are authorized to provide the telephone number and consent to the communications requested.
 

3. Message Frequency

Message frequency varies depending on your inquiries, insurance transactions, communication preferences, and the SMS program in which you participate.

You may receive multiple messages when actively requesting quotes, submitting applications, or communicating about policy services.
 

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier's service plan.

Our Agency is not responsible for charges imposed by your wireless service provider.
 

5. Opting Out of SMS Messages

You may opt out of text messaging at any time by replying STOP to a message.

You may also communicate your opt-out request through another reasonable method, including contacting our Agency directly.

After opting out, you may receive a final confirmation message where permitted by law.

We will honor applicable revocation requests within the period required by law.

If we operate separate messaging programs, we will explain the scope of your opt-out when required and honor your preferences in accordance with applicable law.
 

6. Customer Support

For assistance with our SMS messaging program, reply HELP to a message or contact us directly.

Phone: 773-299-8133
Email: info@kentfordinsurance.com
 

7. Privacy and Information Sharing

We respect your privacy and handle information collected through our SMS programs in accordance with our Privacy Policy.

Mobile phone numbers, SMS opt-in information, and consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with messaging platforms, telecommunications providers, and other service providers as necessary to operate our messaging programs, maintain security, and comply with applicable legal obligations.

For more information, please review our Privacy Policy.
 

8. Message Delivery and Availability

SMS delivery is subject to mobile carrier availability, network conditions, device compatibility, and other factors outside our control.

We cannot guarantee that every text message will be delivered or received immediately.

Wireless carriers are not responsible for delayed or undelivered messages.
 

9. Insurance Coverage and Policy Changes

Text messages do not independently bind, modify, renew, reinstate, or cancel insurance coverage.

Requests involving insurance coverage, policy changes, certificates, endorsements, or other insurance transactions are subject to applicable underwriting requirements, insurer authorization, and confirmation.

Do not rely solely on text messaging for urgent or time-sensitive insurance matters.
 

10. Security of Text Messages

SMS is not always a secure communication method.

Please do not transmit Social Security numbers, banking credentials, medical information, or other highly sensitive information through ordinary text messages.

When sensitive information is required for an insurance transaction, our Agency may direct you to an appropriate secure submission method.
 

11. Changes to SMS Terms

We may update these SMS Terms periodically to reflect changes in our messaging services, operational practices, or applicable laws.

Updated terms will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before making material changes to our messaging programs.
 

12. Contact Information

For questions about these SMS Terms & Conditions, please contact:

Kentford Insurance Group Inc

Phone: 773-299-8133
Email: info@kentfordinsurance.com